Heating Advice

Tips for keeping you safe and your Baxi boiler in good working condition.

Your boiler combines gas, electricity and water to provide a warm and comfortable enviroment. There are a few simple maintenance jobs you can do yourself to keep it in tip top condition as well as having it serviced annually to ensure it is working safely and efficiently.

Look after your boiler

Keep your boiler clean by wiping the case with a soft, damp cloth and then drying it.

If your boiler is in a closet, be sure to allow the manufacturer's recommended clearances so it can be accessed and serviced safely. It's also crucial to keep air vents, grilles and flues free from blockages.

Do not remove the case. If you think there might be a problem with your boiler, call an expert. Doing it yourself with gas is extremely dangerous and can cause leaks, fires, explosions and Carbon Monoxide poisoning.

Turn down the heat

Try turning your room thermostat down by one degree then leave it for a day. If you still feel warm enough, try turning it down another degree. Carry on until it feels a bit too cool and then turn it back up one degree. Every degree that you turn it down could save you money on your heating bill.

Winter advice

If your boiler has been installed with the plastic condensate pipe on an outside wall, the liquid inside the condensate pipe could freeze if the temperature drops below zero. If this happens, the boiler will shut down to protect itself and you will see the error code E133 on its display panel. The display will alternate between E1 and 33.  

Annual service

An annual service can make all the difference in reliability, efficiency and household bills. Having annual service is a great way to take care of preventative maintence. Your installation manual should contain your boiler's service history. Make sure this is completed every time an annual service or work is carried out.

What happens at a boiler service?

The service technician will check that the boiler is working safely and efficiently. A good service includes checking:

  • Correct gas pressure and flow
  • Flue and combustion. A flue gas analyser will be used to make sure the boiler is burning the right mixture of gas and air.
  • Electrical connections are clean and in good condition
  • Fans and other key components are working efficiently
  • Seals are intact
  • Electrodes are in a good condition
  • Safety devices are checked
  • Condensate trap and pipe is not blocked
  • Water and gas pipework

Add an extended warranty

Whether your boiler is in or out of warranty, we can look after you. If your standard warranty has run out, Baxi offers extended warranties. You can purchase an extended warranty for up to 60 days after the boiler has been installed right through our website. If you still have time left on your original warranty, your extended warranty will automatically kick in on the day your original warranty expires.

Carbon Monoxide (CO) advice

Carbon monoxide (CO) is a toxic gas produced by the incomplete combustion of fossil fuels including gas, oil, wood and coal used in boilers, engines, oil burners, gas fires, water heaters, gas ovens, solid fuel appliances and open fires. It can occur when a gas appliance has been incorrectly fitted, badly repaired or poorly maintained. It can also occur if flues, chimneys or vents are blocked.

It is colourless, odourless and tasteless, so the best way to detect carbon monoxide is to install a CO alarm.

CO poisoning

The most common symptoms of mild carbon monoxide poisoning are headache, nausea and feeling tired or confused - in fact, very similar symptoms to those of flu.

However, if you find your symptoms improve or go away when you are away from home, and get worse when you return, and if everyone else in the home, including pets, has the same symptoms, you may be experiencing carbon monoxide poisoning and should see your heath care provider immediately.

In severe cases, it can quickly cause collapse and loss of consciousness, long term damage and even death. 

CO alarms

For you and your family's safety, it is advisable to fit a carbon monoxide alarm in each room in your home that has a gas appliance.

We recommend the use of an audible carbon monoxide alarm rather than one that just changes color when carbon monoxide is present. It is important that it will alert you straight away or wake you up if you are asleep. 

  • Ensure your carbon monoxide alarm has a battery life of five years
  • Test your alarm weekly
  • Fitting a carbon monoxide alarm is not a substitute for having your appliances regularly serviced
  • Smoke alarms do not detect carbon monoxide

Smell Gas?

If a fault or gas leak is suspected, turn off the gas supply. Do not touch any electrical switches, do not smoke and extinguish all open flames. Contact your local Gas Supplier from a neighbors phone.

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